Privacy Policy

This policy covers both our customers and the people who call them. Section 5 is written for callers.

Effective August 5, 2026. Vocaligence is a service of Nováre Telecom, a d/b/a of Novare Digital Corp, a Tennessee corporation, 1089 Bailey Ave, Suite 200, Chattanooga, TN 37404.

1. Scope

This policy covers information handled by Novare Digital Corp in providing Vocaligence, both for our customers and for the people who call them.

2. What we handle

• Account information — business name, contact name, telephone numbers, billing contact, service configuration.
• Call content — audio of calls answered by the service, and text transcripts of what was said, together with the caller's telephone number, the time, and the outcome.
• Caller memory — a short summary of previous calls from the same number, so a repeat caller is recognized rather than treated as a stranger.
• Service records — changes requested and performed, tickets created, and messages taken.
• Payment information — handled entirely by Stripe. We never receive or store card numbers.

PINs are never recorded. Account verification requires a PIN entered on the telephone keypad. If a caller speaks a PIN aloud, it is discarded and does not reach our logs, our records, or the caller-memory summary.

3. Why we handle it

To answer and route calls; to carry out verified requests; to create records and receipts; to bill accurately; to support and improve accuracy and quality; and to meet legal obligations.

4. Automated processing and third parties

Operating a spoken conversation requires specialist processors. Call audio and/or transcripts may be processed by:

• Anthropic — the language model that decides what to say.
• ElevenLabs — speech synthesis, to produce the spoken voice.
• Deepgram — speech recognition, where enabled on your account. Where it is not enabled, speech recognition runs on our own servers and call audio does not leave them for that purpose.
• Stripe — payment processing.

These providers act as processors on our instructions. We do not sell personal information, and we engage these providers under business terms that do not permit your call content to be used to train their models.

5. If you are a caller, not a customer

If you are calling a business that uses Vocaligence: your call is answered by an automated system, and what you say is transcribed so that your request can be carried out and recorded. A short summary may be kept so that you are recognized if you call again. The business you called is responsible for its own notice and consent practices, and is the right place to direct a request about your information. You may also contact us at the number below and we will route your request to them.

6. How long we keep it

• Call audio recordings — 90 days, then deleted. Audio carries the highest privacy risk and the least ongoing business value once transcribed.
• Text transcripts and call records — 7 years. These are business records: proof of what a caller asked for, what was promised, and what was done. Customers with their own regulatory retention obligations may set a different period on their account.
• Caller-memory summaries are deleted with the underlying call records.
• Account and billing records are kept as long as required for tax and accounting purposes.

7. Security

Calls and account data are held on servers we control, with access limited to personnel who need it. Account changes by telephone require a keypad PIN; caller ID alone is never sufficient. No system is perfectly secure, and we do not claim otherwise.

8. Your choices

Customers may request a copy of their account data, ask for correction, or ask for deletion subject to our legal retention obligations. Requests through the contact form or by calling (423) 591-5000.

9. Children

The service is sold to businesses and is not directed to children.

10. Changes

We will post revisions with a new effective date.

11. Contact

Novare Digital Corp, 1089 Bailey Ave, Suite 200, Chattanooga, TN 37404 · (423) 591-5000